+ Reply to Thread
Results 1 to 10 of 10

Thread: Invalid Credentials using Auto Discovery

  1. #1

    Invalid Credentials using Auto Discovery

    I'm new with PocketCloud and thought the Auto Discovery would be a neat thing to use to get a simple setup between my laptop and my iPad. I bring my laptop and iPad between home and work everyday which means they're on different IP's depending on where I connect. Anyway, I've tried to install the PocketCloud Windows Companion and try to access my Google Account but it refuses to validate and returns with "Login failed due to invalid credentials. Please verify your username and password."
    If I try to connect using the iPad app it tells me that I don't have any internet connection. Which of course is not true... Same message appears if I try to use Auto Discovery on my iPhone 4S.

    All iOS are up to date and using the latest version of the PocketCloud app. I'm using the latest version of PocketCloud Windows Companion. And I KNOW I'm using the right username and password. I've tried the PocketCloud Windows Companion on both a Win7Prof and on a Win 2008 Server without success. I've even tried to use different gmail accounts but nothing seems to work.

    I've browsed the forum and googled but haven't found any good answers on this.

    I can manually connect to any machine using their respective IP adresses directly from both iPad and iPhone. It's just the Auto Discovery that doesn't work.
    Last edited by ZeeSweden; 12-15-2011 at 04:15 AM. Reason: Added text about manual conection

  2. #2
    PocketCloud Team Member
    Join Date
    Oct 2011
    Location
    San Jose CA USA
    Posts
    1,347
    Sorry to hear you are having trouble getting connected. Take a look at our knowledge-base topic for the login failed error message:
    http://pocketcloudsupport.wyse.com/e...r-login-failed

    I know you mentioned being up to date on the Companion software, but we did a new release on 12/13/11. The new version is 2.3.4 for the Windows Companion:
    http://www.wyse.com/serviceandsuppor...20Downloads%29

    Please let me know if this helps.

  3. #3
    I have the exact same problem. A long time ago, everything used to work perfectly, and then I think it was the iOS 5 update that broke the auto-discovery on my iPad, it shows my notebook being connected, but it doesn't actually work. Then I installed the latest Windows Companion, hoping it would solve the problem. Unfortunately, after the update, my iPad no longer shows my notebook being connected, then I noticed that the Windows Companion tells me login failed, with either my Google Apps account (which is the one I used) or my regular gmail account.

    As the original poster, I can connect manually, just the auto-discovery doesn't work. I'm not behind a firewall or anything, and I'm the IT.

  4. #4
    PocketCloud Team Member
    Join Date
    Oct 2011
    Location
    San Jose CA USA
    Posts
    1,347
    Please download the Gtalk app and see if you are able to login. This is for troubleshooting purposes. We leverage the same backend that Google Gtalk uses. http://www.google.com/talk/install.html

    Let me know if you are unable to login.

  5. #5
    Hi Josh, the Google Talk client works fine.

  6. #6

    Google talk works fine

    I've tested with Google Talk on my computer at work and it works just fine. So I don't think it's an issue with the ports at work. However signing in with the gmail account on the iPad takes forever so perhaps there is a different handling of ports due to that the iPad is not part of the AD domain at work? As said previously: at home there are no problems at all to connect with the gmail account nor to access the server and work laptop.

  7. #7
    PocketCloud Team Member
    Join Date
    Oct 2011
    Location
    San Jose CA USA
    Posts
    1,347
    Would you guys send me a PM with your email address so I can send you a debug file to get logs from you to further investigate the issue?

  8. #8
    hi,
    any success with the log file?

  9. #9
    PocketCloud Team Member
    Join Date
    Oct 2011
    Location
    San Jose CA USA
    Posts
    1,347
    I just checked my inbox and it looks like I never actually received a log file from you. The last communication I have is from you saying you would send me the log the following Monday (which would have been the 16th). Would you be able to send me the log file again?
    Josh Maurer
    Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com


  10. #10
    PocketCloud Team Member
    Join Date
    Oct 2011
    Location
    San Jose CA USA
    Posts
    1,347
    ZeeSweden, response sent to you via email.
    Josh Maurer
    Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com


+ Reply to Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts