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Thread: "Authentication Failed" What does this mean and how to fix it?

  1. #1

    "Authentication Failed" What does this mean and how to fix it?

    So I received the error "Authentication Failed". What does this mean, and, more importantly, how do I fix this? I'm eager to try out Wyse pocketcloud for the first time, but when I try to connect to my computer, it doesn't work. I'm sure my password is correct and the VNC password as well.
    Is this some kind of bug/glitch?
    Thanks, I hope for a reply soon!

  2. #2
    PocketCloud Team Member
    Join Date
    Oct 2011
    Location
    San Jose CA USA
    Posts
    1,347
    Does the error message just say "Authentication Failed" when you enter your VNC password? Or does it say "VNC: authentication failed" or "VNC: mac authentication failed: 1"? If it says one of the last 2 errors, please take a look at our knowledge-base topic related to those errors:

    http://pocketcloudsupport.wyse.com/e...ation-failed-1

    If that is not what you are experiencing please let me know.
    Josh Maurer
    Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com


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