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Thread: 'session disconnected' error

  1. #1

    'session disconnected' error

    Hi,
    I'm using an Acer A100 tab running Andoid 3. Using PocketCloud free 1.2.182

    I'm trying to connect via WiFi to a Microsoft Terminal server that remote desktop on it.

    I've set this up as a manual connection but as soon as I tap 'connect I immediately get a 'Session Disconnected' error.

    The windows server I'm trying to connect to is Windows 2008 R2. NLA requirement has been disabled on the server ('allow any time' selected). The user has been added to the 'remote desktop users' group on the server.

    I've checked the server logs and I don't even see an authentication attempt being made.

    This server uses a custom port for RDP (TCP:1751) but I've specified that in the connection settings. I have a telnet utility on my table and I've verified that I can telnet to the server okay on that port.

    The server does have GPOs applied to it (as it's internet facing), but none that I would think would cause this - are there any known to cause problems?

    I did successfully connect to a Windows 7 desktop inside my LAN.
    thanks

  2. #2

    Answered

    Okay, I've figured it out. I had the security layer increased on the RDP-TCP connection to require SSL (TLS 1.0). Apparently this doesn't work.
    I downgraded to negotiate and was able to get connected.

    Two comments:
    1. Can the paid version handle SSL?
    2. Can we request a descriptive error message

  3. #3
    PocketCloud Team Member
    Join Date
    Oct 2011
    Location
    San Jose CA USA
    Posts
    1,347
    1. SSL is supported on the Pro version of the application
    2. We are working on that for future releases, but it would not hurt to have you submit a feature request to our product team for it. Please submit a feature request for more descriptive error messages here:
    http://pocketcloudsupport.wyse.com/f...ts/entries/new
    Josh Maurer
    Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com


  4. #4
    Thanks Josh. Nice product. After a bit of testing I'll probably buy the licensed version.

  5. #5
    PocketCloud Team Member
    Join Date
    Oct 2011
    Location
    San Jose CA USA
    Posts
    1,347
    Sounds good, let me know if you run into any other troubles.
    Josh Maurer
    Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com


  6. #6

    RDP over SSL (TLS 1.0)

    I have the Pro version and still get this same error when trying to connect to Win2k8 R2 with SSL (TLS 1.0) required for RDP. If I change it to negotiate, it connects fine. Does Pocketcloud support SSL TLS for native RDP? If so, how do I get it to work?

    Quote Originally Posted by Josh View Post
    1. SSL is supported on the Pro version of the application
    2. We are working on that for future releases, but it would not hurt to have you submit a feature request to our product team for it. Please submit a feature request for more descriptive error messages here:
    http://pocketcloudsupport.wyse.com/f...ts/entries/new

  7. #7
    PocketCloud Team Member
    Join Date
    Oct 2011
    Location
    San Jose CA USA
    Posts
    1,347
    Do you have NLA enabled on your server? Have you tried toggling the option to see if you can connect?
    Josh Maurer
    Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com


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