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Thread: windows credentials

  1. #1

    windows credentials

    what is windows credentials .. when I m connecting to my pc through my mobile application pocketcloud they wont let me and ask me about the windows credentials (username , password) even am logged in with my google account on both pc and mobile .. am waiting ur help .. and thank you

  2. #2
    PocketCloud Team Member
    Join Date
    Oct 2011
    Location
    San Jose CA USA
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    1,345
    Please take a look at the following knowledge-base article related to credentials and where/what to use within PocketCloud:
    http://pocketcloudsupport.wyse.com/e...ud-credentials

    Please let me know if this does not help you get logged in.
    Josh Maurer
    Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com


  3. #3
    I as well cannot connect. It finds my home computer automatically but then won't get past the credentials. I've tried everything. I've been working on this for over an hour. I checked my firewall and the program is allowed. I've tried doing a VPN connection manually and it says it can't connect to the server. I looked at your link above and that was of no help. I've exhausted everything I can think of. Please help!!

  4. #4
    PocketCloud Team Member
    Join Date
    Oct 2011
    Location
    San Jose CA USA
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    1,345
    Are you connecting with VNC or RDP? If you are using VNC, are you using a 3rd party VNC client/server on the computer? If so, make sure Allow Loopback Connections is enabled.

    Is a VPN needed to connect to that server? If so, make sure you establish that connection before opening/connecting with PocketCloud.
    Josh Maurer
    Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com


  5. #5
    I was just doing it through RDP as it found my home computer. I don't know about anything else you said. I guess this is just beyond my scope. I've tried everything that I can think of for the user name and password for the credentials but nothing works. I checked on my computer and I have no windows credentials set.

  6. #6
    I guess I should say that it's just my home computer. I have no third party anything. It's not on a network of any kind.

  7. #7
    PocketCloud Team Member
    Join Date
    Oct 2011
    Location
    San Jose CA USA
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    1,345
    Alright, if there is no password set, you just need to enter the username for the account you want to connect with and you can leave the password field blank. Just make sure you are using the correct username by checking what username is being used on the remote server. You can also try using the username administrator.
    Josh Maurer
    Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com


  8. #8
    Holy cow. Finally got on. I would like to say that I really had wanted to use this on my iPad 2 but found out I can't because it's too old. I found that when I went to update my iPad, it won't allow me to and the desktop companion's update is too new to work with the old iPad app anymore. Really disappointed!! Thanks anyway for your help getting on.

  9. #9
    PocketCloud Team Member
    Join Date
    Oct 2011
    Location
    San Jose CA USA
    Posts
    1,345
    Glad to hear you got on.

    Why cant you update your iPad2? We support iOS 5 and up, so as long as it is running that you should be good.

    You could also always run a manual connection instead of auto-discovery.
    Josh Maurer
    Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com


  10. #10
    I just tried doing an update when it told me to and it wouldn't let me. Then I gave up and deleted it. I just tried to reinstall the app and a pop up comes up saying this app requires iOS 5, update required.

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